Payment terms:
Upon confirmation of a booking via email, a detailed itinerary which includes the price per person shall be made and shared with the Travel agent or respective client.
Upon confirmation of the shared itinerary and price from the client via email, an invoice shall be prepared in regard to the details in the itinerary and any other additional services that the client might have requested.
For any bookings to be confirmed, a deposit of 30% should be made payable through bank transfer, (a payment link shall be provided during trip confirmation).
For persons from overseas, payments are to be made in USD as quoted. Payments in other convertible world currencies can only be made to us, subject to the current exchange rate.
The company shall not be held liable in the event that an offered service is not secured because a client or Travel Agent did not make due payment or make communication thereof.
The balance should be paid at least 30 days before the departure date.
For trips including Gorilla trekking, we request you to make a full payment for the permit for each tour participant.
Cancellation:
Our booking/cancellation conditions are determined by the fact that once hotels, lodges, and camps are booked on your behalf; we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total trip price:
- 0% of the deposit if cancelled 30 days or more prior to departure (no cancellation fee)
- 50% of the Trip Total Price if cancelled between 29 and 10 days prior to departure
- 90% of the Trip Total Price if cancelled less than 10 days prior to departure
- 0% of the Trip Total Price if the customer does not show up (no show)
Note: Rescheduling of gorilla and chimps permits is subject to availability on the new dates and sector requested, and the permit must be fully paid for.
For any cancellation, a request shall be made in writing and shall be effective on the date of actual receipt by Africa Sustainable Journey.
Refunds will be made direct to the original credit/ debit card used or to the traveler’s/ travel agent’s bank account within the period of 3 months.
Stay reminded that the company reserves the right to denounce any tour bookings if the balance is not paid in the time described in the Payments terms above unless previously arranged with us in writing or as a result of force majeure.
Booking terms will be subject to amendment from time to time depending on the prevailing circumstances in the tourism industry nationally and internationally.
Law and Jurisdiction:
The valid reservation terms will be those prevailing at your booking time and please note that it is the laws and regulations of Uganda that apply to your holiday arrangements and not those of your home country.
Any litigation necessary to resolve disputes between the parties shall be held in the courts located in Uganda where such a dispute can be solved through arbitration
Responsibility:
Safari adventures in East Africa carry some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may lack; the forces of nature; and accidents or illness in remote regions without means of rapid evacuation.
We reserve the right to substitute lodges, camps, and hotels of comparable status and to change the itinerary where deemed necessary or caused because of adverse roads or weather, disruptions to airline schedules, or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Africa Sustainable Journeys and/or its agents and suppliers shall not be liable for death, injury, loss, or damage arising from any cause and in any manner or change of itinerary or act, including any acts of terrorism, acts of the government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Africa Sustainable Journeys
All baggage is carried at the passenger’s own risk, and Africa Sustainable Journeys reserves the right to exclude certain baggage at its discretion.
The airlines used to provide flights within Uganda are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
Africa Sustainable Journeys still reserve the right without prior notice, to end the holiday of any person in your group if, or in the opinion of any other person in authority, the persons concerned behave in such a way that may cause danger to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service with immediate effect. We shall have no further responsibility towards such a person(s). No refunds will be made and we shall not pay any expenses or costs incurred because of the termination.
Complaints:
We do our best to give you enjoyable and trouble-free safari experiences, but occasionally even the best-laid plans can go wrong.
In the event of a problem whilst you are on a safari tour with us, please inform the company authorities, your tour guide or staff, or the supplier of the service(s) in question, who will do their best to investigate and resolve the matter to your satisfaction. If the matter cannot be resolved immediately, please send admin@africasustainablejourneys.com details of your complaint to us in writing within 20 days of your return from your holiday. Unfortunately, liability for any complaint(s) not notified will not be accepted.
Safari Insurance:
It’s also recommended that you get suitable safari insurance before undertaking a holiday with us. This should fully cover all the uncalled-for circumstances that may happen to you during your safari, like accident or illness or death, cancellation or curtailment of the holiday, personal accidents, personal baggage, and money loss, among others. And Africa Sustainable Journeys cannot be liable for any should happen to you in case you cannot do so.
We shall also need you to provide us with your insurance provider’s name, alongside the policy number and the insurance company’s emergency contact phone number just in case of any emergency when on your traveling.
Safety and Healthy:
Working with BAR SOS, a leading security and risk management company in Uganda, guarantees the health and safety of your tour with around-the-clock field rescue services, providing a sense of security in emergencies while exploring Uganda.
Air Evacuation and Field Rescue: In critical situations, the availability of air evacuation services by BAR SOS ensures swift and efficient medical assistance when needed.
Real-Time Safety Monitoring: With real-time safety monitoring, BAR SOS keeps a vigilant eye on your well-being, offering peace of mind during your travels.
Satellite SOS Devices: Equipped with satellite SOS devices, BAR SOS enables quick and reliable communication for immediate assistance when facing any risks or emergencies in remote areas.
This comprehensive approach ensures that you are well-protected during your travels, giving you peace of mind in case of emergencies.
Animals:
On your safaris, with us, we advise you always to avoid close contact with wild animals. Attacks from the wild games are rare, but no safari into the wilderness is can guarantee that this will not occur.
Africa Sustainable Journeys, its employees, nor its suppliers can be held responsible for any incident on the safari. Please note that many safari camps are unfenced and animals can wander around the camps/lodges at all times of the day and night. However, we mind choosing for you the best and safe facilities limited to such incidents.
Animals mentioned in our itineraries are conserved in their natural setting. Therefore, their presence is subject to several factors such as weather and migrations, but we shall always do our best to track them.
Transport:
It should be noted that the vehicles used for safari transport on rough roads in East Africa differ from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fan.
We use safari 4×4 pop-up roof Toyota land cruisers with sliding windows to ensure travelers explore the wilderness.
The roads between the parks may have rough stretches and the overland journeys can be lengthy, as tour vehicles are limited to a maximum speed of 80 km per hour.
Local flights between national parks/game reserves are an (extra) option when overland transfers are exceptionally long.
Electricity:
In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until early morning the following day.
The general voltage is 240, and the frequency is 50 Hz. The British three rectangular blade plugs are common. Some lodges and camps only have power in the early mornings and evenings. Batteries may be recharged in camps during the day, but it is wise to double-check with the camp manager
As the sockets may vary, a ‘Travelers Adaptor Set’ is recommended. Voltage sometimes fluctuates and, whilst power cuts are rare, they are not unknown. It is useful to carry a torch.
Water:
Water from taps in bathrooms is not suitable for drinking and we provide bottled water for drinking and cleaning teeth.
Acknowledgement:
By booking with Africa Sustainable Journeys Ltd, you hereby acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions and the following policies:
- Sustainable Tourism Policy
- Accessible Tourism Policy
- Dog-Friendly Travel Policy
- Wildlife Protection/Conservation Policy
- Supporting Local Communities Policy
- Data Protection Policy
And any other policies published on our website, which are incorporated into and form part of these Terms and Conditions. By booking, you confirm your acceptance of these policies and agree to comply with them.