Terms and Conditions

Article 1: Booking and Payment

Clause 1.1: Booking Confirmation
Upon confirmation of a booking via email, ASJ shall provide a detailed itinerary including price per person, group, or MICE event to the travel agent or client.

Clause 1.2: Itinerary and Invoice
Upon confirmation of the itinerary and price by the client or travel agent via email, an invoice shall be issued covering the itinerary and any additional requested services.

Clause 1.3: Deposit Requirement
A 30% deposit of the total booking price is required to confirm any booking, payable via bank transfer or online payment. Banking details will be provided upon confirmation.

Clause 1.4: Currency of Payment
Payments from international clients and travel agents must be made in USD as quoted. Payments in other major currencies may be accepted subject to prevailing exchange rates.

Clause 1.5: Liability for Non-Payment
ASJ shall not be liable if any service cannot be secured due to non-payment or lack of communication from the client or travel agent.

Clause 1.6: Balance Payment
The remaining balance must be paid at least 30 days prior to the departure date.

Clause 1.7: Gorilla and Chimpanzee Permits
Full payment for gorilla trekking or chimpanzee tracking permits is required before the tour for each participant.

Article 2: Cancellation and Refunds

Clause 2.1: Cancellation Charges
Cancellation fees are charged as a percentage of total cost as follows:

More than 30 days before arrival: 0%
29 to 10 days before arrival: 50%
Less than 10 days before arrival: 90%
No-show: 100%

Clause 2.2: Rescheduling Permits
Rescheduling gorilla or chimpanzee permits depends on availability for new dates and locations and requires full payment.

Clause 2.3: Cancellation Notice
All cancellations must be made in writing and become effective on the date received by ASJ.

Clause 2.4: Refund Process
Refunds are made to the original payment method within 3 months of cancellation.

Clause 2.5: Non-Payment Consequences
ASJ reserves the right to cancel any booking if payment deadlines are missed, unless otherwise agreed in writing or due to force majeure.

Clause 2.6: Amendments to Booking Terms
Booking and cancellation terms may be amended to reflect changes in the tourism industry nationally and internationally.

Article 3: Governing Law and Dispute Resolution

Clause 3.1: Applicable Law
These Terms and Conditions shall be governed by the laws of Uganda.

Clause 3.2: Dispute Resolution
Any dispute arising shall be resolved through arbitration in the courts of Uganda.

Article 4: Responsibilities and Liabilities

Clause 4.1: Inherent Risks
Clients accept risks inherent to safaris, including underdeveloped infrastructure, natural hazards, and limited evacuation options.

Clause 4.2: Changes to Itinerary or Accommodation
ASJ may substitute lodges or modify itineraries due to adverse conditions, airline changes, or other valid reasons.

Clause 4.3: Limitation of Liability
ASJ, its agents, and suppliers shall not be liable for death, injury, loss, or damage caused by factors beyond their control, including terrorism, government acts, neglect, or errors by third parties.

Clause 4.4: Baggage
All baggage is at the passenger’s risk; ASJ reserves the right to refuse certain baggage.

Clause 4.5: Airline Liability
Domestic airline liability is limited as per international conventions and airline ticket terms.

Clause 4.6: Conduct and Termination
ASJ may terminate any traveler’s participation if behavior threatens safety or property, with no refunds or further obligations.

Article 5: Complaints Procedure

Clause 5.1: Reporting Issues
Clients should report problems immediately to ASJ staff or service providers for resolution.

Clause 5.2: Written Complaints
Unresolved issues must be submitted in writing to admin@africasustainablejourneys.com within 20 days of return. Late complaints may not be accepted.

Article 6: Insurance and Safety

Clause 6.1: Insurance Requirement
Clients must obtain comprehensive safari insurance covering accident, illness, cancellation, baggage loss, and money.

Clause 6.2: Insurance Details
Clients must provide insurer name, policy number, and emergency contact to ASJ.

Clause 6.3: Emergency Services
ASJ partners with BAR SOS to provide 24/7 field rescue, air evacuation, real-time monitoring, and satellite SOS devices.

Article 7: Wildlife and Animal Safety

Clause 7.1: Animal Interaction
Clients must avoid close contact with wild animals. ASJ is not liable for animal-related incidents.

Clause 7.2: Wildlife Variability
Animal sightings depend on weather, migration, and other factors; ASJ makes best efforts to track wildlife.

Article 8: Photography

Clause 8.1: Use of Images
ASJ may use photos or videos taken during tours for publicity without further consent or payment.

Article 9: Transport

Clause 9.1: Vehicle Types
Safari transport uses 4×4 Toyota Land Cruisers or Safari Vans with pop-up roofs and ventilation fans; air-conditioning is generally unavailable.

Clause 9.2: Road Conditions
Roads may be rough, and journeys lengthy; local flights between parks may be available at extra cost.

Article 10: Electricity and Water

Clause 10.1: Electricity
Electricity in lodges is generator-powered, often switched off overnight. Voltage is 240V/50Hz, British plugs.

Clause 10.2: Water
Tap water is unsafe to drink; bottled water is provided for drinking and brushing teeth.

Article 11: Donations and Community Support

Clause 11.1: Acceptance of Donations
ASJ accepts voluntary monetary and in-kind donations to support community, conservation, and organizational development.

Clause 11.2: Allocation and Restrictions
Unless agreed otherwise, donations are unrestricted and allocated at ASJ’s discretion.

Clause 11.3: Non-Refundability and Rights
Donations are non-refundable and do not confer ownership, decision-making, or service entitlements.

Article 12: Volunteer Engagement

Clause 12.1: Volunteer Status
Volunteers serve unpaid, are not employees or agents, and cannot bind ASJ without written authorization.

Clause 12.2: Conduct Requirements
Volunteers must comply with ASJ policies, safeguarding, and confidentiality rules.

Clause 12.3: Termination Rights
ASJ may suspend or terminate volunteer engagements at any time for safety or reputational concerns.

Clause 12.4: Liability
Volunteers accept responsibility for their actions; ASJ is not liable for injury, loss, or damage.

Clause 12.5: Clause Precedence
This clause prevails over any Volunteer Agreement, which supplements these Terms.

Article 13: Acknowledgement and Acceptance

Clause 13.1: Binding Terms
By booking, donating, or volunteering, you acknowledge reading, understanding, and agreeing to these Terms and the following policies, which form part of these Terms and Conditions:

And any other policies published on our website, which are incorporated into and form part of these Terms and Conditions.